Services

Water Resources Management

1. Regulation and monitoring of surface and groundwater resources
2. Issuing water permits through WARMA
3. Catchment protection and integrated water resources planning
4. Groundwater mapping and hydrogeological assessments
5. Promotion of sustainable abstraction and use of water resources

Water Supply Development

1. Construction, rehabilitation and expansion of water supply infrastructure
2. Support to Commercial Utilities and Local Authorities in improving water service delivery
3. Rural water supply systems development (boreholes, handpumps, piped water schemes)
4. Setting guidelines for water quality and water infrastructure

Sanitation and Hygiene Services

1. Development of sewerage networks and treatment systems
2. Promotion of onsite sanitation (latrines, ecological toilets, WASH facilities)
3. Setting and enforcing sanitation standards
4. Urban and rural sanitation programme implementation
5. Hygiene promotion in communities, schools, and health facilities

Emergency Response

1. Provision of emergency water supply during droughts, floods, and disasters
2. Rehabilitation of damaged WASH infrastructure

Climate Change And Environmental Services

1. Climate-resilient water resources planning
2. Catchment conservation and restoration
3. Managed Aquifer Recharge (MAR) initiatives
4. Environmental safeguards and water-related climate action reporting

Infrastructure Development And Project Management

1. Feasibility studies, design, and construction supervision of water and sanitation projects
2. Large-scale water transfer, dam development, and groundwater recharge projects
3. Coordination of donor-funded programmes (e.g., PIDACC, Lake Tanganyika, etc.)

Regulation and Oversight

1. Oversight of Commercial Utilities and Water Trusts
2. Ensuring compliance with national water and sanitation standards
3. Monitoring performance of service providers
4. Setting sector tariffs and service-level benchmarks (through NWASCO)

Community Support And Capacity Building

1. Community engagement and sensitization on WASH
2. Training local committees (WASH committees)
3. Technical support to provincial and district offices

Water Sector Policy And Privacy

1. Development and review of policies, strategies, master plans, and regulatory frameworks
2. Coordination of sector-wide approaches (SWAp) and partner engagement
3. Monitoring & Evaluation of water and sanitation programmes
4. National Water Resources Master Plan revision and planning
5.Facilitate the coordinated management, protection, and development of shared watercourses
6. Collaboration with riparian states and regional bodies in order to ensure equitable, sustainable, and peaceful utilization of transboundary water resources.
7. Implementation of existing Basin, Regional and International Cooperative Arrangements to which Zambia is a State Party (ZAMCOM Agreement, SADC 2000 Revised Protocol on Shared Watercourses, 1992 UN Water Convention, RAMSAR Convention on Wetlands).